On the occasion you are not satisfied with your order, products purchased on www.mii2.it are eligible for return and refund within 14 days of delivery or exchange within 30 days of delivery.

All products must be unused, in original condition, with all original packaging intact to be eligible for return and/or exchange.

To make your online order return via mail, begin by requesting a Return Authorization through the form at the bottom of the page before sending your item(s). Please note that return shipping costs are the responsibility of the customer.

Enter the order number and email address, click submit, and receive an e-mail from our customer service with further information on how to proceed with your request.  (*required fields)

If you have any difficulty with submitting your request through the above form, please email customrercare@mii2.it for assistance.

Please note:

• Orders returned to us without a return authorization may face delays in processing.
• Please note that any returns received which do not meet our return policy requirements may be refused.

• Items must be returned to us in perfect condition.
• Make sure all products are exactly as you received them, with seal(s) still attached and in original condition and packaging.
• Mii2 reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.
• We prefer that items are returned through UPS to ensure they are protected and insured during transit. However, you may return the goods by any secure transport to the following address:

Mii2, via Plinio 1, 20129 Milano (MI), Italy.

• Please make sure to add your order number on the commercial invoice.
• For your safety, make sure to get a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our warehouse.

For return tracking purposes (as well as security), please retain a copy of the return tracking number from the return label you use. Once delivered to our warehouse, returns take approximately 3-5 business days to process. Upon completion, a refund confirmation email will be generated. For exchanges, please allow an additional 1-2 business days processing time for the new products to be prepared and dispatched. Upon completion, a shipment confirmation for your new exchange order will be generated, including your new tracking details.

All returns that are shipped back within the 14-day time period or returned in store will be refunded to the original form of payment.

Products are eligible for exchange within 30 days of purchase. Exchanges requested online are only processed upon receipt of returned merchandise and are based on stock availability at that time. We are not able to reserve or guarantee stock in advance. Exchanges are shipped to you free of charge. Should you be interested in a different color or style, or if the product page states the product is low in stock, please register your return request for a refund, and simply purchase the new product(s) separately at www.mii2.it.

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.
If items have a manufacturing fault that occurred within a 12-month period from the date of purchase, please contact us immediately.

Mii2 offers a 12-month warranty on all electrical malfunctions concerning the engine, battery, gas handle, controller and brake lever. Mii2 provides complementary care service for every 500 kilometers and offers service for any malfunction.

Please visit https://www.mii2.it/officina-garanzia/.